FAQ
No, there is always a free choice of seating/standing places. Seating is not guaranteed.
The Théâtre Antique’s doors open every evening 2 hours before the begining of the concert.
Concerts will not be cancelled because of weather conditions. Gear up!
Picnics and reusable water bottles are permitted at the festival, and you will find recycling bins for your waste at all venues. Free drinking fountains are available to the public at the Théâtre Antique and in the Jardin de Cybèle. Please note that cups other than those provided at the festival will not be accepted.
Yes, our ticket checking system can read tickets on smartphones. If you have a damaged screen, please consider printing your ticket instead.
As long as a concert has not sold-out, tickets will be on sale at www.jazzavienne.com and on-site at the counter on rue des Célestes, until 10 pm.
Please make sure your tickets are not in amongst your junk mail (in your spam folder). Otherwise, please reach out to us at billetterie@jazzavienne.com to refine the search.
Send your request to billetterie@jazzavienne.com and please provide the following details: your first and last names, as well as the date and contents of your order. An invoice will be sent to you by email. Please note that invoices can only be made out in the name of the purchaser.
The right of withdrawal applicable to mail order sales does not apply to dated products (Article L 121-20-4 of the French Consumer Code)
The tickets are indeed nominative but the identity of their bearer is only checked in cases of suspected fraud (resale). Therefore, tickets may be gifted to friends or family.
At your own risk! If there are still tickets for sale on other websites, this means that they are unofficial resale platforms (e.g., Viagogo, Ticketbis, eBay, Le Bon Coin). There is no guarantee these tickets will be valid. In addition, you will have no recourse if you are denied access to the Théâtre Antique by the ticket system.
Ticket purchasers will be offered a deferral, refund or credit. In all cases, if ticket-holders do not hear from their point of sale, they must contact them exclusively.
If you are not yet 26 years old on the day of the concert, you can still take advantage of the price of €30 for 15–25-year-olds.
No, what counts is the ticket-holder’s age on the day of the concert. As such, they would require a ticket for 15–25-year-olds, which costs €30.
We strongly advise against bringing children under the age of 4 to concerts at the Théâtre Antique (unless there is a dedicated programme). However, if you do wish to bring them, please contact billetterie@jazzavienne.com, who may send you a liability waiver to complete. This waiver will release the organiser from any liability in the event of physical injury or disability resulting from the concert.
Please note that if it is a €30 festival ticket, then only someone aged between 15 and 25 years-old may use it. Any holders of discounted tickets must be able to prove that they meet the discount criteria.
You are free to choose any evening as long as there are still tickets available. However, no changes will be permitted once you have made your order.
No, the pack trio (3-night pack) can only be purchased using a bank card via our website. Holiday vouchers (ANCV) can nonetheless be used for the purchase of individual tickets or passes.
No, the pack trio (3-night pack) can only be purchased for €114 (i.e. 3 x €38). The 15–25-year-olds price of €30 per evening is therefore better value.
Yes, that is how the passes work! You can attend whenever you would like without letting us know beforehand (7 times with the 7-night pass and every evening with the full pass). Passes can only be used by one person at a time, but they are non-nominative. Therefore, to get the most out of them, you can share them.
Some evenings may be excluded from the pass 7 soirées (7-night pass), but the customer will be informed of this at the time of purchase.
There is nothing to worry about. Pass-holders are guaranteed a place at any concert of their choice, even when these are advertised as “fully booked” (unless specifically stated at the time of purchase).
No, unfortunately this is not permitted. It is unfortunate about these outstanding places, but passes can only be used by one person per evening.
No, only pass-holders who have used up all 7 of their places may benefit from this discounted price and only on one ticket per evening. Your friend must therefore purchase a ticket at the standard rate.
Please send your request by e-mail to the following address contact@jazzavienne.com, so that our teams can check your lost and found.